FAQ
Frequently Asked Questions
You’ve got questions. We’ve got answers.
Just drop us a line at info@forevergreenplantco.com.
Shipping
Q: Where do you ship?
A: We currently ship to all 48 contiguous U.S. states.
Q: Which carrier do you use?
A: Shipments go via USPS.
Q: Help! I entered the wrong shipping address.
A: Email us immediately at info@forevergreenplantco.com with the correct address. We’ll do our best to update it before shipping.
Once the order is shipped, changes aren’t possible.
Q: When will my order ship?
A: Orders typically ship within 1-3 business days.
Plant subscriptions will ship out the same week each month, depending on when the first order is placed.
If you have specific shipping requests, please email us, and we will do our best to accommodate.
Delays may occur due to weather.
Q: How long does shipping take?
A: Transit is usually 1–5 business days. However, delays may occur due to weather.
Q: How much does shipping cost?
A: Shipping is based on size and weight and is visible at checkout.
Shipping is included with our Plant Subscription Boxes.
Q: Can you guarantee delivery dates?
A: We cannot. Once your order ships, you will receive an email with tracking information.
Q: Can I ship to multiple addresses in one order?
A: Not currently. We only ship to one address per order.
Q: Can you ship to military addresses?
A: Yes, we ship to military addresses.
Q: Do you ship to P.O. Boxes?
A: No, we cannot safely deliver to P.O. Boxes.
Q: My package shows as “Delivered,” but I don’t have it. What do I do?
A: Please email us, and we’ll help track it down.
Orders
Q: Can I change or cancel my order?
A: Contact us right away at info@forevergreenplantco.com.
Once the shipping label is printed, changes are no longer possible.
Q: Can I put my subscription on hold?
A: Yes—email us, and we will place your subscription on hold until you can receive it.
We cannot hold orders that have already shipped.
Q: Do you guarantee your plants?
A: We guarantee your product arrives healthy.
If your plant arrives severely damaged or dies within 14 days, send detailed photos, and we’ll arrange a solution.
Q: Do you accept returns?
A: No—returns aren’t accepted.
If a package arrives severely damaged, send detailed photos within 24 hours to info@forevergreenplantco.com, and we will arrange a solution.
Q: Are all products eligible for discounts?
A: Almost. All products are eligible except our subscription boxes.
Gifting
Q: Can I place a gift order?
A: Absolutely! Select the “Is this a gift?” option at checkout.
Q: Can I include a gift note?
A: Yes—a box will appear at checkout when “gift” is selected.
Q: Where does the note appear?
A: We print your note on the packing slip.
Q: Will the recipient see the price?
A: No—only the digital receipt shows pricing.
Q: How do your gift cards work?
A: Gift cards are sent via email—either to you or the recipient.
If you want to include a note, send the card to yourself and forward it with your message.
Plant Care
Q: My plant looks different from the picture.
A: Every plant is unique—variations in color, size, and growth are natural and exciting.
The plant photos accompanying our subscription box descriptions are examples of the plant size and variety you will receive in your box, not the exact plant.
Q: I don’t know what plant I have.
A: Please check your packing materials for your plant care card. If you cannot locate it, please check your packing slip. The plant name will be listed there. If you still need assistance, drop us an email, and we can help.
Q: Why does my new plant look sad?
A: Your new plant may need some time to acclimate. Plants feel stress after a long trip, just like we do. Provide your plant with indirect sunlight, adequate water, proper drainage, and remove any leaves that may have been damaged during shipping.
Your plant should perk up in a few days.
Q: My plant arrived broken or heavily damaged.
A: Minor bruises happen. Remove any damaged leaves and provide bright, indirect sunlight, adequate water, and proper drainage.
For severe damage, please send us photos of the damaged shipping box and damaged contents immediately, and we’ll advise on care, replacement, or handle any shipping claims.
Q: My plant looks droopy—what now?
A: A big drink usually does the trick—water it well, and place your plant in bright, indirect sunlight.
If it’s still droopy after 24 hours, let us know. Just avoid leaving it in standing water.
Need More Help?
Still haven’t found what you’re looking for?
Email us at info@forevergreenplantco.com, and we’ll get right back to you.